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11-23-2025 11:04 AM (Last edited 11-23-2025 11:24 AM ) in
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11-23-2025 11:34 AM in
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11-23-2025 05:08 PM in
OthersDear Samsung Member,
Greetings from Samsung Customer Support!
We would like to inform you that all devices come with varying features based on their individual hardware and software specifications.
We have conducted a check and confirmed that your device does support video playing at a resolution of UHD 4K (3840 x 2160) at 30fps. This means your device is indeed eligible to play 4K video content.
However, please keep in mind that for you to fully experience 4K resolution, the content itself must also be compatible with 4K standards. A slow connection may reduce quality, so please check your connection. Further more, we note down your valuable feedback. We are continuously working to make our products better and more efficient.
Warm Regards,
Samsung Customer Support