Samsung Community Get Help Computing Category: Monitors and Memory
6 hours ago in
Monitors and Memory
Hello Team Samsung and dear Samsung Users,
I've been facing a weird issue. I'm using Samsung Galaxy M33 5G device and a Samsung EVO Plus microSD Card (512GB). The camera app was getting unresponsive/freezing quite a few times. I ignored.
Recently, it was my kid's graduation day and I clicked some pics and captured couple of videos.
I came home and was exploring the Gallery app. BTW, I usually move the pics and videos captured by camera to a specific album corresponding to that occasion or event. So, now most of the icons of photo thumbnails started appearing as blank and were giving error "unsupported file type" while opening the images.
I quit the Gallery app and reopened it but now most of other previous photos icons or thumbnails started appearing to be blank.
I restarted the device thinking it would resolve the behaviour but then all the content of Camera or DCIM folder just vanished automatically.
I contacted the Samsung tech support team but as usual... Efforts went in vain.
The first level advisors gave a number and told that they are the SD card experts. I found that it was a toll free number for the B2B team. The advisors there gave an email address and told that these kind of queries are handled only on email.
The email team responds pretty fast which is amazing. I shared all the details as per instructions and they shared an address, presumably an authorised service center.
I went there and they simply told that they will replace the micro SD card while I had clearly mentioned my main underlying concern to all the advisors at each contact. No one understood.
Finally they told that the data cannot be recovered because of security and privacy of customer data. (Absurd right?!)
Now I want to know why this happened and how to retrieve the photos and videos back. I'm sure Samsung WILL have a tool or method to restore deleted data from sd cards.
I losing hopes to receive any favourable support from Samsung tech support team.
I may get a standard response for this post asking me to contact a toll free number. That's it and that's all.
PS: All other content from the micro SD card is intact and usable. Only the data captured from the camera app has disappeared.
Can anyone help me? I'm sure there are many tech experts among the global users.
We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
As you have already coordinated with our B2B team and service team, and they have provided you all possible information according to your query. We also want to inform you that you can restore the data if you have set a data backup on your device.
Please note: As for now, there is no option or tool available in Samsung to restore the deleted data in customer devices without data backup.
If you have any further questions or need assistance, please do not hesitate to reach out.
