Original topic:

Regarding call

(Topic created on: 08-26-2024 03:06 PM)
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Depu46
Active Level 7
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I was waking and someone is calling me and my call get accidentally in silent due to the touch of thigh to the screen in my pocket do something for this
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Search Accidental touch protection in settings and enable it
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Depu46
Active Level 7
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Enable it but not working and also some some the camera get open and photos are clicked and also screenshot are taken
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Reach out to customer care in that case
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goodthings
Expert Level 5
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Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
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Your's most welcome to here.
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Kmmac
Active Level 5
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This is good feature for mute call by putting your hand over the screen or turning your phone face down.
If you don't require, then do following steps.
1. Go to Settings
2. Scroll down and choose Advanced features.
3. Tap Motions and gestures.
4. Mute with gestures (turn off)
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Depu46
Active Level 7
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It's work thank you 😊
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cs_member10
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Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your issue.

Remove the screen protectors and cover from the device once and check the issue after restarting the device.

Path: Press the power and volume down keys simultaneously for a few seconds.

Enable/ Disable sensitivity touch: Settings> Display >Touch sensitivity.

Check space availability: Settings > Device Care >Storage.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

Keep your app updated: Tap on Google Play Store app or Galaxy Store> Manage apps & device> Apps available to update> If you want to update apps individually, tap See details and then tap the Update button next to the app you would like to update.

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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