Original topic:

Proximity sensor in my samsung galaxy s10+ is slow & hanging

(Topic created on: 12-02-2019 02:35 PM)
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AboTaha
Beginner Level 5
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Dear Samsung,

Kindly fix my problem in the proximity sensor s10+ as i found it from 1st day i got the phone its slower than other phones like note 9 its taking about 1 second to switch off screen and some times screen will hang on black screen and it will not work unless u will wipe the place of the proximity sensor, note that i am not using any screen protector. 

I tried same models s10+ and the surprise was that they have same issue in the proximity sensor, i think this issue is common for all s10+ and samsung should reply and answer for this issue.

I tried proximity sensor on note 10+ since it has same technology of proximity sensor behind screen and it was working perfect, i think samsung knows that there is issue in the proximity sensor in all s10+ and they fixed it in the note 10+.

Samsung should find solution for all s10+ users of proximity sensor otherwise they will lose their customers.

Thank You.

3 Comments
DavitH
Active Level 7
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what? what is proximity sensor?
DavitH
Active Level 7
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aa know I know what is it but steel I didn't read this text
Samsung_specialist
Community Manager
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Hi, please contact us on our toll free number 800 7267864, and our customer service team will help you fix this issue!

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