Original topic:

Issue on WhatsApp video

(Topic created on: 05-25-2023 08:03 PM)
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Albiceleste
Beginner Level 2
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Hi! 
I am facing an issue with the WhatsApp after the update. Whenever I send a video to anyone it automatically changes the colour from the original colour tone to a faded colour tone and compress the size of the video, though I have chosen the best quality option in WhatsApp it changes the colour of the video and compress to lower size and send it. Also I am not able to pick more than one photo at a time while sending the photos through WhatsApp. 
Is there anyone who is facing the same problem? 

Can anyone suggest a method to rectify this issue? I've tried uninstalling WhatsApp and reset to default settings. But it didn't worked. 
2 Comments
john163
Active Level 9
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whatsapp compresses video and photo quality no matter even if its set to high quality, just send videos via document option to keep its quality and size original
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cs_member10
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Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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