After sale service of samsung is poor Today i took my s21 fe to service center for the green line issue they said costing for the repair is 12 to 13k . Approx half the amount i bought the phone .
This is a completely unfair practice by Samsung. As per rules and regulations, if the issue has occurred due to their software, then they are obligated to replace the product free of cost. The problem clearly arose from their software, not from any physical damage caused by the
customer.
As you can see, OnePlus has recently announced a lifetime free screen replacement for all customers if the issue is caused by a software update. But in India, people are staying silent - no one is questioning Samsung - and that's exactly why the company is taking advantage of this situation to save money.
In the end, it's the cus who suffers the loss, while the company continues to grow every day. Now, even for their own software faults, customers are being made to pay. Someone has to stand up and question them; otherwise, Samsung's exploitation in India will keep continuing.
We have highlighted your concern to the dedicated team for further discussion on the case. They will contact you as soon as possible. You are our valued customer and we appreciate your patience in this regard. We assure to provide you with the resolution as per the Samsung guidelines.
I'm telling you all this based on rules, regulations, and India's consumer protection guidelines. Everyone knows that if an issue arises due to a company's software, the company must bear the cost - just like OnePlus, which offers a lifetime guarantee for green line issues.
But if a big company like yours refuses to take responsibility, then people will collectively raise complaint with the ministry. Think about what will happen to your company's reputation then - and on top of that, you'll still have to provide replacements to all affected customers. @cs_member10
