Green line issue in Samsung tv after update need free replacement

[karthiksoni81]

I’ve always been a loyal Samsung customer — I own 2 Samsung TVs, 4 smartphones, and 1 washing machine.

But what’s happening with my Samsung product right now is completely unfair!

My 5-year-old Samsung Frame 55" TV developed a green line right after the recent software update, as you can see in the attached picture.

I contacted Samsung Support, and the technician said the entire screen needs to be replaced — costing around ₹43,000!

I just can’t understand this — if the issue appeared after Samsung’s own software update, shouldn’t the company replace it free of cost?

There is no physical damage or even a single scratch on my TV!

Other brands like OnePlus offer lifetime free screen replacement for green line issues caused by updates —

so why is Samsung treating its loyal customers this way?

Please take this seriously — it’s really disappointing to see, how a loyal customer is being getting treated in India #SamsungIndia #Samsung #SamsungTV #Samsungsupport #Samsungcare+

[RedBullRussia]

OnePlus lifetime warranty for green line issue is only for Mobile phone

[karthiksoni81]

So do you think we should bear the cost of replacement? Due to their software bug? How is this justified? Can you please elaborate on the same?

[karthiksoni81]

And for oneplus atleast they announced lifetime warranty for mobiles, do you hear anything same coming from samsung? Is this the way loyal customers should be treated in samsung? A brand like samsung is often compared with Apple, but seeing all this circumstances, they're not even close to oneplus, that's really disappointing