Original topic:

Wifi calling automatically getting turned off

(Topic created on: 01-14-2025 06:02 PM)
204 Views
sanjayjadhav90
Active Level 1
Options
Galaxy S
I am using SAMSUNG S23FE device. I am facing issue with wifi callings feature.

When I turn it on, it automatically get turned off. Screen recoding attache.

This is frustrating issue. Please fix this 

I am sharing my email ID. Please contact for more info or debug purpose. 



Thanks 
Sanjay 
Sanjay1206090@gmail.com 
17 Comments
A_Gautam
Active Level 6
Galaxy S
I am also facing the same issue
Hardy104
Beginner Level 3
Galaxy S
I am facing same issue on my S23 jio sim
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goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please follow these easy troubleshooting steps which may help in resolving this issue.

● The Wi-Fi Calling feature may not be available depending on the country and carrier. Please check if the Wi-Fi is turned on and the SIM card inserted that supports the feature from the network provider.

● Follow the below steps to turn on Wi-Fi Calling:

● Turn on Wi-Fi Calling:
1. Go to Settings. Tap Connections, then tap Wi-Fi Calling.

2. Tap the switch to turn the feature on. If you see a popup asking for your emergency contact information, please enter it and tap Save. You need to be connected to Wi-Fi and have active service via a SIM or eSIM to enable Wi-Fi Calling.

3. Wi-Fi calling is now enabled. To turn it off, tap the switch again.

4. On some phones, you can also enable Wi-Fi Calling from the Quick settings panel. Swipe down from the top of the screen with two fingers, and tap the Wi-Fi Calling icon.

5. To update your emergency information later, go to Wi-Fi Calling and tap Emergency Address.

● Wi-Fi Calling settings:
1. You can set preferences for calls when your cellular network or Wi-Fi is unavailable.

2. Go to Settings, then tap Connections, then tap Wi-Fi Calling. On some carriers, you might need to tap Roaming network preference or When Roaming.

3. These settings are only available when Wi-Fi Calling is on: Calling Preference: Choose Wi-Fi calling or your cellular network. If your preferred network isn't available, the other will be used automatically.
Emergency address: Update the address your carrier has on file for emergency services.

● Trouble with Wi-Fi Calling?
● If Wi-Fi calling isn't working, check these things:

● Wi-Fi Connection: Make sure you're connected to a strong Wi-Fi network. Check the Wi-Fi icon in the Quick settings panel (swipe down from the top of the screen with two fingers).

● SIM Card: Ensure your SIM card is inserted or your eSIM is active. Your address should be updated in case of emergencies. You can also check if your phone’s operating system supports the feature.

● If these steps don't help, contact your carrier.
Note: Wi-Fi Calling may not be available on all carriers or devices.

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

0 Likes
Hardy104
Beginner Level 3
Galaxy S
I am facing same issue on my S23 jio sim. Its not always that wifi calling doesn't work. Its only some times.. And its frustrating as cheap android phones the same issue is not there.
sukhm
Beginner Level 3
Galaxy S
My wifi turning off automatically... This is so frustrated thing ... When I do something important suddenly I don't know why the wifi turning off by itself.... Please help me 😭
0 Likes
akshay_shah
Active Level 1
Galaxy S
Temporary workaround is using "tasker" or "MacroDroid" app from play store.

Whenever VoWiFi get Is disabled, these app enables it automatically.

Its basically event-trigger based logic.

I had same issue in S24FE and F06 but these app solved it