Widevine L1 issue in my s23

[rohitvarmaa]

Netflix shows widevine L3 in my s23 after the update. Do u guys also facing the same issue?

[NSM01125910025101101]

Good

[DannyJoy]

Try clearing app cache and data and restart your phone. This should work mostly

[rohitvarmaa]

Yeah I have done all this but it remains same l3 only

[DannyJoy]

Then maybe you'll have to wait for another security update. I faced this on my s22 and it was fixed with update only

[Ctrl_Alt_Del_ight]

Follow below steps to resolve this:
1. Check if there is google play update waiting to be installed.
Settings -> Security and privacy -> Google play system updates and then search for update install and restart.

If above step is not valid in your case and all the updates are already installed then follow below steps
1. Clear data of all OTT which needs widevine like Netflix and Prime.
2. Uninstall these apps
3. Reboot the device
4. Re install your app re-login and check.

If this resolves then accept this comment as solution. Let me know if you have any questions further

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would like to inform you that kindly contact the respective application helpline. They will be able to provide you with the exact information about the issue.

Warm Regards,
Samsung Customer Support