Got my S23 in October 23. Made the switch from A52s. Sadly, I am facing the Widevine L3 Issue almost every fortnight. Its either the Netflix, Prime Video apps that get updated, or its a Google Play Security update. I either have to reinstall the apps, or it doesn't even switch back to L1. The only option is to keep waiting for the next Google Play Security update. You can only watch the apps on HD for a few hours and boom, another app update arrives and the Widevine version switches back to L3. I am fed up of this and have stopped watching videos on my FLAGSHIP device.
My watch 4 classic LTE is also waiting for the new wearOS update and its been a painful wait, with no updates from Samsung.Making sure these are the last Sammy devices I get. PATHETIC SERVICE from a company I expected a lot more of.
As per your query, we want to inform you that our developer teams continue to work towards enhancing our product through software updates. Please note that regular OS upgrades may occasionally lead to delays in our planned updates, as we prioritize thorough testing, bug resolution, and rigorous quality checks.
To stay updated, please remain active on the Samsung Members application, as you will be notified when the update arrives on your watch.
However, regarding Widevine issue we request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
