Original topic:

White bar/Screen issue after updating my S22 ultra to oneui 6.1

(Topic created on: 05-14-2024 02:31 PM)
2069 Views
sig
Active Level 7
Options
Galaxy S
Hey guys I'm facing the infamous white bar next to the camera cutout after the update. I was really excited to use the 6.1 update but unfortunately after an hour or so my screen flickered and the white bar came next to the camera cutout.

I have contacted customer support as well as the service centre and they can't do anything unless I pay the entire repair cost.

Unfortunately the period for no charge replacement got over 14 days ago. Isn't it ironic that the issue pops up right after the policy gets expired.

I request samsung to please update the policy and extend the date. This is 2024 I didn't expect this to still happen, there will be many more like who face similar issues after major updates.

This will probably be my last samsung purchase depending on their response and if they acknowledge this widespread issue across multipe models because if they treat their customers who pre order their stuff like this, I don't know how they will treat others.


image


13 Comments
Akilan_R
Active Level 6
Galaxy S
Ask for free display replacement 3 year free replacement there for s22 ultra
0 Likes
sig
Active Level 7
Galaxy S
They said it's only till April 30th they are not listening
0 Likes
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to please share your contact details on the Samsung Members Application (Open Samsung Members Application > Support> Ask question > Type your query > Send).

Warm Regards,
Samsung Customer Support

0 Likes
ankit_0506
Beginner Level 2
Galaxy S
I'm using samsung s21fe and after the oneui 6.1 update and this bad white line appeared on my screen. And I'm really with samsung
0 Likes