Warning: Camera Failed

[dangerX]

My main rear camera of newly purchased s20 phone is not working after some days.

Error while opening camera app

 I tried some methods to solve the issue like:

1. Clean cache and data of apps

2. Force stop camera app

3. Clean cache partition

4. Safe boot

5. Factory Reset

None of the methods worked for me.

When I enter the camera diagnostic code 

*#34971539# in dial pad, I came to see that my rear main camera is abnormal and values related to it are NULL.

Abnormal message for rear

NULL values

But in some apps like BOTIM for doing video call my rear and front cameras are 

Working. But again they fail when capture photos through it.

Are you guys also have the same issues?

Did any one find any solutions?

This is really bad Samsung for newly purchased costly phone for me.

I am not sure whether its a software or hardware issue. Atleast if it was software issue, it might have got resolved after factory reset.

I cannot even go to service center for claiming warranty currently as I have purchased the phone from UAE during my visit and now I am in India. Returning to UAE during this COVID 19 situation is also very difficult.

Someone please help

[Ehsank]

i think you have done almost everything from your side, now u must visit service centre

[Anushka01]

dont flash it..or else it will get out of warranty...
get to nearby service center

[sidanashubham]

nothing will happen i had also flashed through odin
the condition is you must know how to flash

[Matrix2]

Are you sure the lastest update solves this problem?

Thanks!

[Goldychahal]

it's camera module problem i think... get it replaced from service centre..

[AravindanR]

Test the camera in safe mode. See if you get the same error there also. If same issue is there in safe mode then it might be a corrupted software issue. factory Resetting might or might not help. If you have not installed july update, then try to update from smart switch. If you already updated to july patch then download the UAE firmware from sammobile and flash it using ODIN. FLASHING USING ODIN WILL NOT TRIP KNOX AND PHONE WARRANTY WILL BE NOT BE VOIDED.

[Samsung_Support3]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[jai143]

please call to Samsung customer care. check the all the details with them.
they will help you worldwide Samsung problem. go to Samsung members and try there. good luck.

[Matrix2]

I have the same problem. Is your problem solved?

[Sarthak190]

Hello same problem! My front camera is working. When switching to rear camera, it shows black screen. Disabling rear main camera in GCam helps utrawide camera to work. Main camera and telephoto lens doesn't work.