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09-28-2024 08:54 PM in
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09-28-2024 09:22 PM in
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09-28-2024 09:33 PM in
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09-28-2024 10:19 PM in
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09-28-2024 10:21 PM in
Galaxy S1. Clear Camera Cache and Data
Go to Settings > Apps > Camera > Storage, and clear both the cache and data. This won't delete your photos, but it might resolve any glitches caused by the update.
2. Restart the Phone
Try restarting the phone or performing a soft reset by holding down the power and volume down buttons for about 10 seconds.
3. Boot into Safe Mode
Boot the device into Safe Mode (turn off the phone, then press and hold the volume down button while turning it on). If the camera works in Safe Mode, a third-party app might be causing the issue.
4. Check for Additional Updates
Samsung often releases follow-up patches after major updates. Check if a new update is available by going to Settings > Software update.
5. Factory Reset (last resort)
If the issue persists and no updates resolve it, performing a factory reset might help, but make sure to back up all your data first. This can clear any lingering software bugs.
Since it's a new device and the issue came after a recent update, Samsung may release a fix soon. If nothing works, you might want to consider requesting a replacement or escalation through Samsung customer support.
If you need help with any of these steps or want to know more about service or replacement options, let me know!
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09-28-2024 10:52 PM in
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09-28-2024 10:52 PM in
Galaxy S
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09-29-2024 07:47 PM in
Galaxy SDear Samsung member,
Greetings from Samsung Customer Support!
Google have recently released a new August Google Mainline addressing Camera failed issue. Customers can easily install this update through the Google Play System Update option on their device.
Path: Here are the steps to follow: Go to Settings > Navigate to Security & Privacy >Select Update >Choose Google Play System Update>Restart your device to complete the installation.
Note: This will ensure that your device is updated to the latest Mainline version, specifically dated 1st August 2024
Warm Regards,
Samsung Customer Support
