Original topic:

Vertical Lines on screen after software update

(Topic created on: 10-22-2024 07:32 PM)
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Jithoo7
Active Level 3
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Galaxy S

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Update on my post on November 2023(Screenshot attached)

On 14-Oct-2024 Green line appeared on my S21 FE(already replaced screen on Nov 2023) after Updating on 12-OCT-2024. 

Unfortunately I bought an S23 also 7 months back. Awaiting camera quality degradation and green lines on upcoming software updates. Anyway that day will be my last day with Samsung family as a samsung user.

From 2014 onwards, I was buying all Galaxy S odd series.

You guys are cheating us. 

Thank you samsung.

7 Comments
kumar1219
Active Level 1
Galaxy S
This problem not only with the s23 .I'm also facing the same issue in my phone samsung m52 5g.
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to please share your contact details on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Compser> Select Ask question> select the appropriate issue catageiry> Type your query and send.)

Warm Regards,
Samsung Customer Support

 

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Jithoo7
Active Level 3
Galaxy S
They had told out of warranty and returned. Next what is your opinion!!!1729605774281.jpg
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Prasad_S23
Beginner Level 2
Galaxy S
Dear Samsung, you guys released October month security patch update and after the update there is green vertical line on my S23, and poor response from customer service that I need to pay 12500 for display change. What the hell is ongoing? Indias number 1 selling brand don't have any responsibility?
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jsrraman
Active Level 1
Galaxy S

I have just replaced my screen (S21 FE) free of cost. They will charge only for the labour (₹502 - ₹475 + GST)

Please go to your near Samsung service center if you have also affected by the green/pink/white line issues.

They have extended the free screen replacement program till the end of December 2024.
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Jithoo7
Active Level 3
Galaxy S
They had told it is out of warranty and returned.1729605739702.jpg
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Jithoo7
Active Level 3
Galaxy S
Update: After so much of negotiations, my screen got replaced by Samsung.
Even after rejecting my claim by samsung service centre at Kollam City, Samsung Customer Care backed me and get it replaced for a nominal service charge only. Thank you team...
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