Request for Free Display Replacement – Known Green Line Issue on Galaxy

[Meawkash]

Subject: Request for Free Display Replacement – Known Green Line Issue on Galaxy S21 Dear Samsung Support Team, I am writing to request a display replacement for my Samsung Galaxy S21, which has developed a vertical green line — a well-documented hardware issue affecting this model. My phone was purchased on January 7, 2021, and I am aware that the green line replacement policy officially covers devices within 3 years. However, I am only a few months beyond this window, and I have taken excellent care of my device — there is no physical or water damage, and this issue appeared after a recent software update, not due to misuse. Given that this is a known display defect acknowledged by Samsung, I kindly request that you consider my case as a goodwill replacement or provide a discounted repair as an exception. I have been a loyal Samsung user, and I hope you can uphold Samsung’s reputation for customer satisfaction and support. Thank you for your understanding and assistance.

[Abhijeet226]

S21 and S22 are getting free screen replacements for that green line problem.

[Meawkash]

What are the conditions/policy?

[Abhijeet226]

The device shouldn't be physically damaged; contact Samsung support or a service centre for details.

[Thesushant]

Samsung brand has gone for a toss after this defect in their flagship devices...never going back to Samsung after this defect which is introduced by Samsung

[Abhijeet226]

Yeah, get an iPhone.

[ram_ram]

Samsung service center don't provide free replacement send email to Samsung care try I got free replacement for my s22 mobile display try your luck