Subject: Request for Free Display Replacement – Known Green Line Issue on Galaxy S21 Dear Samsung Support Team, I am writing to request a display replacement for my Samsung Galaxy S21, which has developed a vertical green line — a well-documented hardware issue affecting this model. My phone was purchased on January 7, 2021, and I am aware that the green line replacement policy officially covers devices within 3 years. However, I am only a few months beyond this window, and I have taken excellent care of my device — there is no physical or water damage, and this issue appeared after a recent software update, not due to misuse. Given that this is a known display defect acknowledged by Samsung, I kindly request that you consider my case as a goodwill replacement or provide a discounted repair as an exception. I have been a loyal Samsung user, and I hope you can uphold Samsung’s reputation for customer satisfaction and support. Thank you for your understanding and assistance.
Samsung brand has gone for a toss after this defect in their flagship devices...never going back to Samsung after this defect which is introduced by Samsung
As per your query, we would request you kindly visit the service centre and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.
