Unable to Use Mobile Data while calling in S21 5G

[Suvadeep1982]

After android 13 update the option to use mobile data during calls is not available in the settings.

I have dual sim setup. When mobile data is set to sim 1 and if I receive call on sim 2 then Truecaller doesn't work. Unable to watch any video or do any activity that requires internet connection. Because once I receive the call on sim 2 the data from sim 1 turns off but doesn't switch to sim 2 automatically. Have to wait for the call to disconnect or manually disconnect the call and then the internet connection comes back to sim 1.

And this happens vice-versa.

Tried the option data switching and backup calling but doesn't work.

Anyone faced this issue? Any solution?

Thanks.

[vinayshah]

If u r on Oneui4 then search for "keep mobile data on during call" in settings and keep it on. This option is mostly available in settings->connection.

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. To resolve your device network issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Suvadeep1982]

Report has already been sent.

[ashguts]

Is your issue resloved?