USB storage is not showing on my S24. Can anyone help?

[sprkash]

USB storage is not showing on my S24. Can anyone help?

I have already tried usb debugging option and default usb configuration setting 

[Dr_Parvez]

Try another usb pen drive and open official file manager called (my files) n check

[AvishekG · Accepted solution]

Checklist & Solutions for USB Storage Not Showing on S24

1. Confirm USB Drive Compatibility

Format: Your USB storage must be formatted in FAT32 or exFAT. NTFS is not supported by most Android devices.

Try the USB drive on a computer to confirm it's working and formatted correctly.

2. Check Your OTG Adapter

Ensure the USB-OTG adapter or USB-C hub is functioning properly.

Try connecting another USB device (mouse, keyboard, different USB drive) to test the adapter.

3. Enable OTG Support

Samsung doesn’t show a clear toggle for OTG in newer models, but:

Go to Settings > Battery and device care > Battery and ensure USB devices can connect while on battery saver.

Disable Battery Saver mode if it's on.

4. Try File Manager App

Open My Files > Tap USB Storage (if visible).

Or try a third-party file manager like X-plore or Solid Explorer, which sometimes detects USB devices even when My Files doesn’t.

5. Check for USB Options When Plugged In

Connect your USB drive.

Pull down the notification panel.

Look for a USB notification: “Charging this device via USB” → Tap it and select “File Transfer” or “USB controlled by this device”.

If no notification appears at all, that’s a sign of a hardware or cable issue.

6. Restart in Safe Mode

Sometimes apps interfere with USB access.

Press and hold the Power button, then tap and hold Power Off > Choose Safe Mode.

Now try plugging in the USB drive again.

7. Update Software

Go to Settings > Software update and install any available updates.

Samsung frequently fixes bugs related to USB and peripheral compatibility.

[AvishekG]

If you find this helpful, kindly accept it as a Solution. It helps others
Tap the 3 dots on my reply and select "Accept Solution." Thank you 😊

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[satyamyadavgalaxy]

Gasre

[satyamyadavgalaxy]

USB

[satyamyadavgalaxy]

USB