Original topic:

Galaxy S24 Ultra Free 100GB Cloud?

(Topic created on: 02-03-2024 12:01 PM)
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EKSbd
Active Level 1
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Galaxy S
I installed Microsoft OneDrive to my new SAMSUNG GALAXY S24 ULTRA. 

But cloud storage is still showing 5GB to my Microsoft OneDrive account. 

Can anyone help me, how can I solve that?

Thanks in advance 

Ekram


image


3 Comments
treatboysandy
Active Level 1
Galaxy S
Open gallery app, click on settings and then enable Sync with OneDrive option and link your account, during this process you see the option of 6 months free 100gb promotion one.
EKSbd
Active Level 1
Galaxy S
If I am not wrong, you are asking me to access the settings of my Galaxy S24 Ultra.
I already did that as you said, my Microsoft account is very old.
Synced but not working.
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cs_member8
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you share the log file also share images, and a short video clip of the issue for better understanding. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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