USB C - USB C not charging/connecting in S24 Ultra

[Foropulance]

I am writing to report an issue with my phone's charging capabilities. This morning, I attempted to charge my phone using an external power bank via a USB-C to USB-C cable, but it did not charge. However, when my wife used the same cable to charge her S24 Ultra, it worked without any problems.

Subsequently, I switched to a USB-A to USB-C cable, and the charging/connection was established, but it did not reach fast or superfast charging outputs.

If anyone else have faced this issues and found a solution to it, pleae reply. I'm travelling at the moment so can't take the phone to samsung care at the moment.

Thanks in advance

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps:

Kindly check the power socket functionality with a different device or try to charge the device in a different power socket.

1. Check connectivity: Please check whether the charger cable and adapter are fixed well. Remove the charging cable and reconnect with the mobile phone properly.

2. Check charger functionality: If different devices charge with the same charger. It seems your charger is functioning, before getting into the mobile-related troubleshooting, I would like to know whether you are using a Samsung-approved charger.
Note: We recommend our customers use only Samsung-approved chargers, as 3rd party chargers with different output ratings may cause errors in the device.

If the device charges with a different charger: It seems there is an issue with your charger, kindly check the physical condition of your charger for any damage.

3. Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

4. You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue still occurs, please visit the service center for a physical device inspection. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Foropulance]

I have attempted all possible solutions, including resetting the device multiple times with a complete data wipe.

However, I am currently experiencing an issue with the fast charging feature. Despite connecting the device to a samsung superfast charger, it is charging at a slow speed.

[Foropulance]

Software is up-to-date.