I bought an S21 the other day. I cannot connect to my car. It says "the connected usb device isn't supported". I tried deleting a couple cache files that people say were causing the problem but no luck. I know for a fact that there is nothing wrong with my car's connectivity as my old phone works fine. Should I take the phone back and exchange it?
I have an app that I have to use for work that requires a usb connection to a Sync 3 system in a Ford Delivery van. I also use it in my car which is also a Ford.
-I deleted my previous comment because in retrospect I thought it was snarky
Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
Note. please attach the error log file within 15 minutes of the error occurred.
