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Original topic:

Signal issue on s24 ultra

(Topic created on: 02-19-2025 04:05 PM)
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nitinrao94
Beginner Level 5
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‎02-19-2025 10:43 AM in 

Galaxy S
Getting signal problem and call drop issue after jan 2025 update on my s24 ultra. Waiting for new update to fix this issue.
3 Comments
goodthings
Expert Level 5
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‎02-19-2025 04:05 PM in 

Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
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‎02-19-2025 04:05 PM in 

Galaxy S
Your's most welcome to here.
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cs_member10
Moderator
Moderator
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‎02-19-2025 04:39 PM in 

Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that it can happens due to network glitch. Meanwhile, kindly perform the following steps to resolve your issue by the given link:

● Unable to make call issue: https://www.samsung.com/in/support/mobile-devices/what-to-do-when-your-galaxy-device-is-unable-to-ma...

● Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

● You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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