I have purchased s23 Plus in Feb 2023. It's not been more than 2 year I recently updated phone and when I was using, the screen got stuck and it got stuck in BootLoop. Like when I try to turn on using power button only samsung logo shows. I went to service center lost all my data. There are no physical damage no water damage as well. The service center guy told there is mother issue we need to replace it and it would cost more than 30k. Honestly I love samsung products but now seeing this I am not able to trust samsung. All my data gone because of this. @Samsung If you are seeing this post please help me what I need to do.
As you have already connected with our service team, they have guided you after inspecting the device. According to Samsung policies, please be informed that charges for repair are applicable. We recommend that you kindly coordinate with the service team for any further assistance regarding this matter.
They will ensure you receive original parts at a genuine cost, along with a service invoice.
You can confirm with the service team there is no physical damage and there is no water damage as well this problem is caused due to pure software update or whatever internal reasons if I had damaged the phone than I could have repaired. Why should I pay for this repair if I have not done any mistakes please call me back
