Original topic:

Samsung Pass: Couldn't verify fingerprints

(Topic created on: 04-20-2023 12:38 PM)
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MukkeshS23U
Active Level 1
Options
Galaxy S
Hey, 

 So, I recently Got a S23 Ultra, and started setting up my device and finshed setting up. Then when i tried to setup samsung pass, I logged into my and tried to verify my fingerprint.

 

 It keeps popping the error "Couldn't Verify Fingerprints" please try again. 

I went through solutions in the forum, which said to try disconnecting wifi and try with mobile data and yea i tried switching to mobile data and tried a several times still it shows the same error. 

Also i triend forcestop, clear cache and data, Uninstalling and Reinstalling, removing my samsung account and relogin, removing fingerprints.

Anyone else gfacing this issue?! 

Expecting for solutions, Thank you!!

Update: It worked on its own, I tried logging in after a day of try all the fixes and it worked without doing nothing.

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18 Comments
MukkeshS23U
Active Level 1
Galaxy S
Thanks man i would appreciate tat!
MukkeshS23U
Active Level 1
Galaxy S
Hey man idk how but when i tried to login to today it worked! Xd
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Anikroyale
Expert Level 5
Galaxy S
Hey! That's good to know. Probably was a server side issue!
Sid_Karna
Expert Level 5
Galaxy S
Bro, I am also facing an issue with the Samsung pass(inside the Samsung wallet). It's showing connection error.
Sid_Karna
Expert Level 5
Galaxy S
It's an issue with the Samsung Pass app.
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MukkeshS23U
Active Level 1
Galaxy S
So do i wait from an update?!
Sid_Karna
Expert Level 5
Galaxy S
I think they will push an update soon to fix the issue. I am also facing issues with Samsung Pass.
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MukkeshS23U
Active Level 1
Galaxy S
Lets see, ill update here if i get it fixed
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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