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07-31-2024 05:24 PM in
Galaxy SI hope this message finds you well. I am writing to express my concerns regarding ongoing issues with the Purple Line on display on my S20 PLUS.After recent update, I discovered that this issue is actually a common problem among Samsung Galaxy S series mobile even on latest releases.
At first,a narrow color-less line was seen at random so i just restarted my phone and it was gone but again after 8-10 hours the color-less line came back and thought i would restart again and it would be gone but after restart purple/pink line pops up,after few days a color-less can be seen again coming at other part of display.
I would appreciate it if Samsung could provide some insight into this matter and address my concerns. I understand that technical issues can occur with any device, but this particular problem has raised doubts in my mind. I would like to know if Samsung is taking steps to address and rectify this issue, and whether there are any solutions available
Thank you for your attention to this matter. I look forward to hear from Samsung so that they can restore my confidence in the brand.
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07-31-2024 10:35 PM in
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07-31-2024 11:51 PM in
Galaxy S
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08-01-2024 09:29 AM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, we would request you to kindly perform the following steps to resolve your issue.
Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...
If the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
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08-04-2024 06:06 PM in
Galaxy Sresetting the device won't solve this problem
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08-07-2024 07:34 AM in
Galaxy S- Mark as New
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08-11-2024 07:53 AM in
Galaxy S
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