Original topic:

Samsung Galaxy s20 Plus Pink/Purple line issue on display

(Topic created on: 07-31-2024 05:24 PM)
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MMKV02
Active Level 1
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Galaxy S

I hope this message finds you well. I am writing to express my concerns regarding ongoing issues with the Purple Line on display on my S20 PLUS.After recent update, I discovered that this issue is actually a common problem among Samsung Galaxy S series mobile even on latest releases.

At first,a narrow color-less line was seen at random so i just restarted my phone and it was gone but again after 8-10 hours the color-less line came back and thought i would restart again and it would be gone but after restart purple/pink line pops up,after few days a color-less can be seen again coming at other part of display.

I would appreciate it if Samsung could provide some insight into this matter and address my concerns. I understand that technical issues can occur with any device, but this particular problem has raised doubts in my mind. I would like to know if Samsung is taking steps to address and rectify this issue, and whether there are any solutions available

Thank you for your attention to this matter. I look forward to hear from  Samsung so that they can restore my confidence in the brand.

 
15 Comments
goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
Neerajjpr
Active Level 7
Galaxy S
Samsung is the worst brand if talk about the OS . Very poor performance.
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

MMKV02
Active Level 1
Galaxy S

resetting the device won't solve this problem

ch4A
Active Level 8
Galaxy S
Samsung Galaxy s20 plus pink line issue on display are away from main source
ch4A
Active Level 8
Galaxy S
Samsung Galaxy S20 plus line issue on display are more concerable series in HD quality.
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