Samsung Galaxy S23 Ultra widevine L1 certification issue

[manjitgill]

I am currently using a Samsung flagship mobile phone, but Samsung is not acknowledging an issue I am experiencing.

The Widevine L1 certification on my S23 Ultra automatically downgrades to L3 certification after restarting the phone, and then reverts back to L1 certification. This has occurred multiple times and is affecting my ability to download content from OTT platforms.

I would appreciate your assistance in resolving this issue.

[Alloy89]

Hi can you please guide us how to check widevine certificate

[manjitgill]

Download DRM info app from play store for check widevine certification info

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[Skull_Hunt_A54]

Same issue on my A54

[Karthickvvenkat]

Same issue for me as well.

[Ak9890]

Same issue for me as well very disappointing

[ozanka]

Kesin çözüm, netflix uygulama verilerini silin ve uygulayi kaldirin sonra ayarlar> güvenlik ve gizlilik> Google Play Protect'i güncellemesini yapın telefonu kapatıp açın.