I have uploaded numerous log files each time my phone freezes and restarts. I have also submitted video proof showing the phone freezing with a grey screen for a few seconds. However, Samsung refuses to take accountability for the issue.
Is anyone else experiencing this problem? It occurs randomly, sometimes even up to three times a day.
I tried a factory data reset and even submitted my device to an authorized service center. They kept it for one and a half days, flashed the firmware, but the problem still persists.
As per your query, we would request you visit the service centre where your product was previously serviced. They will provide you with all the information in a better way after inspecting the device physically.
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
