I have been using S24ultra for about a month or so. Today i restarted my phone for the very first time as i was not getting a proper coverage from my service provider. After i clicked on the restart option, the phone would get stuck on the boot screen and i have to force restart by pressing volume down & power button, inorder to start up. After few attempts i somehow managed to turn the phone back on. But, the screen would freeze and and heats up, it also drains substantial amount of battery while this happens. I have to give it few tries to make the phone work normally. Each time i try and force restart using volume down & power button, it would either freeze at the ONEUI screen or wouldn't respond at all. It only happens when i restart my phone. Has anyone else encountered similar issue? I HAVE SEND MULTIPLE DIAGNOSTIC REPORTS TO SAMSUNG AND THEY DON'T CARE. And people at the contact center or live chat were of no help. I have tried all trouble shoot step and nothing works. I want this phone to be replaced and please don't ask me to wait for 2 weeks for replacement.
I went to the service center, they said motherboard needs to be replaced, very disappointed, samsung must recall all these defective devices rather than fixing it
