S24 ultra image shift issue

[yasirshafi]

24ultra is having serious image shift issues at 5x and 10x

The service center is denying DOA

[rahul351]

Same here, i have issue in 1x to 3x and to 5x . Here also Service center saying it's a feature. 😭 Lol

[yasirshafi]

I got almost same response. They are saying this is new feature

[mechnizmo]

I was given a DOA certificate and assigned a replacement. 

[sai_san0]

Could it be a software issue?

[yasirshafi]

Are you using samsung camera assistant

[sai_san0]

No

[adolphus]

They asked me to reset the camera application data. Issue persists

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[Punchingbag]

Even, I went to the service centre with my s24 ultra, they said, samsung camera is like that. No problem in the camera as per them