Do samsung india have any return / refund policy?

[Shahzaib_S23Ultra]

Please let me know. I want to get refund of my S24 Ultra.

[HimanshuYadav1]

I dont think so they would take a return or provide a full refund. You can only claim an exchange during the warranty period that too when samsung accepts and approves that device has a legitimate manufacturing defect.

[Shahzaib_S23Ultra]

Hmmmm, okay. Thanks for the information, brother.

[Karan087]

If there is a hardware defect you can get your device replaced within 14 days of purchase.

[Shahzaib_S23Ultra]

Ok, thank you. It really happens, or you read it somewhere?

[Karan087]

It is written on the box of the device itself.

Check the box of your s24 ultra.

You will find the policy written there but no terms and conditions are mentioned and service center can make any excuses to not exchange the device.

[Shahzaib_S23Ultra]

Ahh, ok. Let me check it.

[Karan087]

It is written on the box of the device itself.

Check the box of your s24 ultra.

You will find the policy written there but no terms and conditions are mentioned and service center can make any excuses to not exchange the device.

[rmps]

Samsung has got no refund or return policy. If there is any complaint which cannot be addressed imm within 14 days they would issue an doa certificate and with that certificate buy can buy new phone