After the recent July update , my S24 Ultra performance shows a significant drop in performance in benchmark by atleast 20% than the normal and even the battery backup , charging speed deteriorated.
Send an error report along with log files to customer support through this members app, and Samsung will add/fix it in the next update. To do that, follow this procedure Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
If you find this helpful, I'd appreciate it if you could ACCEPT it as a SOLUTION. Thank you 😊
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
Same I've also experienced the same issue of the overheating and performance issue in my phone i also have the S24 Ultra. Firstly i thought it may be the refresh rate issue so i also used my phone in 60 fps with normal uses like chatting, watching movie ,listing music but still i experienced the same issue in battery now a days i need to charge my phone 2 to 3 times a days .
We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concerns.
1. Galaxy device Battery drain issue: Charge in one go instead of charging many times as it affects the life span of battery and battery performance.
1. Perform Battery Optimization: Go to Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage, and Memory.
2. Turn off Wi-Fi, GPS, Bluetooth etc. when not in use.
3. Check device network fluctuation. Avoid usage in areas with low network/fluctuation.
4. Reduce the display brightness level or set the device to auto-brightness mode.
5. Adjust screen timeout settings: Go to Settings > Display > Screen timeout > Select the minimum screen timeout.
6. Check which application is or interface is using more battery from device care and try to update app or avoid using that app.
7. Close background running apps.
8. Turn off auto sync of e-mails, app data etc. Open notification panel > Turn off auto sync option.
2. Galaxy device performance issue: ● Check space availability: Settings > Battery and device Care > Storage.
● Check RAM in your device: Settings > Battery and device Care > Memory.
● Update software: Go to Settings > Software update > Download and install > Check for software update > If Software update available > Download > Downloading updates > Install now Note: Your phone will restart after the update is installed.
● You can reset your device by following the steps. 1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. 2. Remember the Google password before resetting the device because it is required during initial setup. 3. If you do not remember then advise to reset (Forgot password) his/her Google account.
Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).
Instead of doing such things...may be I can reset the device and throw it away.... What's the purpose of buying a costly flagship and using it like entry level device ! Stupid response from the support team
