Original topic:

S23 ultra phone dialer unstable after one ui 7

(Topic created on: 05-02-2025 12:44 PM)
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nash85
Active Level 1
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Galaxy S
When I attempt to disconnect a call, date and time from the lock screen gets superimposed with the Samsung dialer call disconnection page. 
Also, was listening to music and was controlling Spotify app from lock screen, the phone hung after a while and I wasn't able to unlock the phone. The Spotify app was still active while I was attempting to unlock the phone.
I had to manually restart the phone woth volume down+power button. This happened only once, and problem seems to have resolved after I cleared the cache partition. However, the Samsung phone dialer disconnection page is still glitchy and would need a fix.
3 Comments
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the same video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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