There was a software update after which i got a green line in the middle of my phone and it's very bothering to even look at my phone without my eyes paining.
This is a "FLAGSHIP" device which means this needs to be on top priority since we paid 1lakh rupees but still there's no such policy or response from samsung for free of cost screen replacement.
There's no damage or anything on my phone and it's not MY fault that there's a green line on the screen, but still samsung expects me to pay 14k on this issue which they put in my phone.
This is too much now samsung, i bought this to have a good experience but now it's just terrible to the point where my eyes hurt and the best you've come up with is to pay for the damage ourselves? Then why'd you give free replacement for s21 line up?
Have they pain any extra than i did? Cause i didn't buy this so one fine day you'll send a software update and put a green line on the screen and ruin my whole experience.
What do you mean not under warranty, i didn't create this green line issue, you did and you're responsible for fixing it!
We strive to provide an impeccable product experience. Our products go through rigorous quality checks that are recognized globally.
We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.
We would kindly request you to visit the service center, and we hope they will be able to assist you after inspecting your device. According to Samsung policies, repair charges may apply. They will ensure you receive original parts at a genuine cost along with a service invoice.
Additionally, we are taking your valuable feedback regarding the extension of the list of models for the display policy into consideration.
