Samsung customer care responded to me saying it is not an issue.
Dear Mr. Thapa,
Basis your query regarding the Zoom issue, kindly be informed that this is not an issue & it is as per Camera design.
There are 3 different lenses for Ultra-wide, Wide, and Tele camera and all the lenses are physically located in different positions.
There is also a difference in view angle, which is similar to the human eye.
Thus, changing the zoom ratio leads to a camera lens shift which in turn causes a little change in view angle.
Also, when changing the zoom ratio quickly, the preview screen may appear slightly disconnected as it takes time to switch between the Ultra-wide, Wide, and telecamera lenses.
Move the zoom slowly, the screen transition becomes smoother.
If the issue is still unresolved, kindly share the device log file within 15 minutes of the issue occurrence by using the error report option via the Samsung Member application.
Dude stop this nonsense okay. I tested it on both the S23U with old and new software builds. So don't tell me all this. I know how devices work, both software and hardware wise. And you're talking to whom? Those 10th pass service customer guys. They don't even know the basics of a mobile phone and how it works so please. This issue already tested by many users on reddit or twitter with old/new builds.
As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
