S23 Ultra Wifi calling not working

[VIJAY_SOAP]

Affer updating 1 July 2024 patch update my wifi calling not working properly..

Some times volte also not working...

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Galaxy device wi-fi calling issue: Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

For Wi-Fi calling you must have the following requirements.

1-Access to a Wi-Fi router with a high-speed internet connection (Any ISP Router)
2-Wi-Fi calling enabled smartphone.
3-The latest software needs to be updated.
4-The Wi-Fi calling switch should be on.
5-You should use Airtel 4G SIM (VoLTE Support) Or RJIO SIM Card + VOWIFI should be enabled for the user by the operator end as well. For a seamless experience, You should keep both VoLTE and Wi-Fi calling switched on.

Enable the Wi-Fi calling feature via settings: Settings> Connections> Wi-Fi Calling> Turn on Wi-Fi Calling> Wi-Fi Calling feature has been turned on.

Enable the Wi-Fi calling feature via the Notification panel: Notification panel> Wi-Fi Calling to enable> Wi-Fi Calling has been enabled.

Enable the Wi-Fi calling feature via the Phone App: Phone>Menu> Settings> Wi-Fi Calling> Wi-Fi Calling feature has been turned on.

Galaxy device Volte issue: Network mode should be set to LTE,3G, or 2G (Auto Connect): Path: Settings > Connections > Mobile Networks > Network mode SIM1/ SIM2 LTE/ 3G/ 2G (auto connect).

Reset the network settings- Path: Settings>General Management>Reset>Reset network settings.
Reset settings- Path: Settings>General Management>Reset>Reset settings.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support