Original topic:

S23 Ultra Video Recording Problem Using 10X Zoom Lens

(Topic created on: 09-18-2023 06:42 PM)
724 Views
Roshan5
Expert Level 2
Options
Galaxy S
When I Record Videos at 10X Zoom Lens During Recording Stabilisation of Lens Seems Good But After Stop Recording I open Recording Video then Video Not Stable. Today Done Factory Reset Phone But Problem Not Solve. Please find Attached Screen Recording. Device S23 Ultra. No Physical or Liquid Damage This Happens only when Phone camera Position slight Up or Slight Down Side.

5 Comments
kingshukkhan
Active Level 7
Galaxy S
This is camera bug
0 Likes
Roshan5
Expert Level 2
Galaxy S
How to Remove Bug?

0 Likes
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support.

0 Likes
Roshan5
Expert Level 2
Galaxy S
Error Repors Already Registered Many Times but Nothing Happened.
I have Already Replaced Sensor 10X and 3X Zoom Lense with Authorized Samsung Service Center Due to Athothe Fault in 10X and 3x Zoom Lense But This Problem Not Solved.
10X Zoom Video Stabilisation EIS Not Working.
When i turn OFF Stabilisation Option then Video is Stable with 10X Lense but When i Turn ON Stabilisation Option ON and Move Angle Upside then During Recording Video Looks Stable But After Stop Recording when i Play Video Video Shaking.
This Happened only with 10x zoom Lense and when i Move Camera Unside and Record.
Roshan5
Expert Level 2
Galaxy S
Still Problem Not Solved
0 Likes