Original topic:

URGENT: S25 Ultra Game Flickering - Multi-Touch Issue

(Topic created on: 02-17-2025 03:48 AM)
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SidK93
Active Level 1
Options
Galaxy S
I'm experiencing a persistent and very specific screen flickering issue on my Samsung S25 Ultra when playing BGMI (Indian version of PUBG) and Call of Duty Warzone. The flickering only occurs when I'm playing these type of games and using the in-game joystick for movement while simultaneously using a second finger/thumb for other controls (e.g., aiming, firing).

Here's a breakdown of the problem: 
1) Trigger: The flickering starts intermittently during gameplay, specifically when two fingers/thumbs are touching the screen simultaneously – one for joystick control and the other for another action.

2) One Finger = No Flicker: If I only use one finger on the screen (e.g., just the joystick), the flickering completely stops. It only resumes when a second finger/thumb is used.

3) Games Affected: This issue has been consistently reproduced in both BGMI and Call of Duty Warzone. I haven't tested other games, but I suspect similar fast-paced games might also trigger it.

4) Other Apps Fine: All other normal apps on my S25 Ultra work perfectly. There is no flickering or other display issues when watching videos, browsing the web, or using any other applications.

5) Troubleshooting Tried: I've already tried the following, without success:
- Factory resetting my device.
- Reinstalling both BGMI and Call of Duty Warzone.
- Adjusting all possible in-game graphics settings (resolution, frame rate, etc.).
- Disabling Game Booster features.
- Changing display settings (refresh rate, etc.).

Comparison Devices: I've tested these same games on an iPad Pro and a Google Pixel 9, and I cannot reproduce the flickering issue on those devices.

I have a screen recording that clearly demonstrates the flickering. I strongly suspect this is an issue related to how the S25 Ultra handles multi-touch input in these specific games. Has anyone else experienced this problem? 

Any insights or suggestions would be greatly appreciated.



21 Comments
Wodehouse
Expert Level 5
Galaxy S
Use Samsung app > support > Quick help > Send feed back. Follow on screen instructions on sending the logs. Send the feedback within 15 minutes of event occurring, flickering in your case. Wait for response from Samsung.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊
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im_devi
Active Level 6
Galaxy S
..... and reboot device
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AlienSec
Active Level 5
Galaxy S
S25 ultra can't even handle a game 🤣
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the same video clips for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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Govind20694
Active Level 2
Galaxy S
I am also facing this with my Samsung galaxy s25. While playing BGMI and zooming a photo and holding it.. it flickers. I have turned off the touch sensitivity, but that doesn't solve the problem. Waiting for samsung to push an update to fix this.
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SidK93
Active Level 1
Galaxy S
Fingers crossed 🤞🏻
A quick update should sort it out, hopefully!
It would be a real bummer if there is a fault in our units. 🤯
Govind20694
Active Level 2
Galaxy S
Anyways it is making my game play worst for all time..🥲🥲🥲🥲
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Govind20694
Active Level 2
Galaxy S
Not only multi touch. Single touch also create problems sometimes
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Govind20694
Active Level 2
Galaxy S
Just updated the phone but it seems they have not resolved it till now..problem is still there