I have been using my S23 for two years and was happy with it. After the February 2025 security update (One UI 6.1, Android 14, Version: S911BXXU8CYB4) a slight pink line appeared and within a few days it turned into a bright green line which is very frustrating.
I visited the Samsung service center but they said the S23 series is not eligible for free display replacements and rejected my request. This is a software related issue caused by Samsung yet, now I have to pay for the display repair.
I spoke to a senior team member and they said the job sheet created by the service center does not mention that the issue is caused by a software update. They also said the S23 series is not covered under the free replacement policy.
If Samsung acknowledged this issue for S21 and S22 models how can they deny that S23 models are affected by the same update.
I urge all S23 users facing this issue to raise their voices. Report this in the Samsung community or send an email to support.india@samsung.com to notify higher officials about this serious issue affecting many users
Sir samsung service center has no authority to change display useless guys my Samsung s22 mobile display got Green line on 1st of Jan out of warranty Samsung changed my mobile display free of cost after repeated request open my galaxy app send email to Samsung care + you will get reply will take time fight it
Yes, I have mailed to the Samsung support. As per the policies they haven't included S23 devices, so they deniying the free replacement. But yeah will keep fighting for this.
Sad to hear that a lot of people are affected. It's pretty frustrating that they are deniying the issue which is exactly the same which has happened for S21 and S22 series. Please keep mailing and ask them to raise a this issue to higher level. They will also provide you a reference number once they do so.
As per your concern, we would like to inform you that the latest software update has been developed to enhance both the performance and stability of your smartphone. This update has undergone thorough testing at various stages to ensure reliability.
We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.
You have already connected with our support team and senior team, they have guided you according to Samsung policies, please be informed that charges for repair are applicable.
Rest assured, kindly request you to visit the service center we will provide best in class services and repair is done by trained and certified engineers of Samsung. Also, all parts used will be genuine. Kindly coordinate with the service team for any further assistance regarding this matter.
Additionally, we are taking your valuable feedback regarding the extension of the list of models for the display policy into consideration.
The numbers are increasing day by day. Raising voices here in Members app will not have much impact. I would suggest to share your experience with Samsung India on social media platforms for public awareness. File a complaint with the consumer court, and switch to a more reliable brand!
