Dear Samsung Support,
I am writing to formally complain about multiple critical issues on my **Samsung Galaxy S23 Ultra (Model: SM-S918B)** after updating to **One UI 7.0**. The update has severely degraded my device’s performance, camera quality, and 10x lens image and video stabilization issue making it nearly unusable for my needs
Boycott samsung
They are using a strategy like a Trojan horse to favor new feature updates in its OneUI software updates. They are ruining camera video quality, hiding it behind the highlights of new features in the every OneUI update
I am writing to formally complain about multiple critical issues on my **Samsung Galaxy S23 Ultra (Model: SM-S918B)** after updating to **One UI 7.0**. The update has severely degraded my device’s performance, camera quality, and 10x lens image and video stabilization issue making it nearly unusable for my needs
Boycott samsung
They are using a strategy like a Trojan horse to favor new feature updates in its OneUI software updates. They are ruining camera video quality, hiding it behind the highlights of new features in the every OneUI update
1.Camera Lens & Image Quality Degradation
- Two permanent white dots now appear on the 1x lens
- Image processing is severely downgraded
- Dull colors, low vibrancy, and reduced contrast less sharpness and blury ans grainy images compared to One UI 5.1 and 6.1
2.Pro Mode issues:
- RAW files are excessively noisy.
- JPEG files appear hazy with inaccurate colors.
- The 1x lens malfunctioned (shattered) after the update, suggesting possible software-induced hardware stress.
- Two permanent white dots now appear on the 1x lens
- Image processing is severely downgraded
- Dull colors, low vibrancy, and reduced contrast less sharpness and blury ans grainy images compared to One UI 5.1 and 6.1
2.Pro Mode issues:
- RAW files are excessively noisy.
- JPEG files appear hazy with inaccurate colors.
- The 1x lens malfunctioned (shattered) after the update, suggesting possible software-induced hardware stress.
-Portrait mode has inaccurate image quality like oil painting with full of grains on Portrait camera photo fully fuzziness noisy images
- Video mode has frame drop issue with stabilization issue very shaky video has been noticed after one ui update
- People need to know samsung playing with our trust & grabbing our money by using planned obsolescence they ruined downgrade S23 and S21 series camera quality with grainy noisy less contrasty & less vibrancy & video mode has framedrop stability worst
3. Suspected Planned Obsolescence
- The intentional downgrade of camera quality (which was flawless in **One UI 5.1) feels like forced obsolescence to push users toward newer models.
- For a ₹1,35,000INR flagship device, this is unacceptable. My phone now performs worse than a ₹15,000INR budget device in camera output.
Demands & Resolution Request
1. Immediate bug-fix update addressing:
- Camera processing (revert to One UI 6.1 algorithms).
2. Hardware inspection & repair/replacement for the faulty 1x lens
3. Transparency on whether Samsung deliberately reduced camera performance.
3. Suspected Planned Obsolescence
- The intentional downgrade of camera quality (which was flawless in **One UI 5.1) feels like forced obsolescence to push users toward newer models.
- For a ₹1,35,000INR flagship device, this is unacceptable. My phone now performs worse than a ₹15,000INR budget device in camera output.
Demands & Resolution Request
1. Immediate bug-fix update addressing:
- Camera processing (revert to One UI 6.1 algorithms).
2. Hardware inspection & repair/replacement for the faulty 1x lens
3. Transparency on whether Samsung deliberately reduced camera performance.
Look another images zoom from 10x lens i took screen shot pf 10x lens photo by zooming
Whether it's a product repair or just some help and advice. There are authorised service centers across the IN that can help you.
