S23 Apps are not loading with wifi connection but working fine with mobile data

[vish777abd]

Can any one help me out to fix this issue. Some apps are not loading with wifi connection. Same apps are working well with mobile data. Especially streaming apps not at all loading with wifi.

[vinayshah]

Can u name few of those apps bcoz some times banking & finance apps don't work or work slow with wifi. Like every time I open Union Bank's Vyom, it says "u r connected to wifi it may not be trusted do u want to exit or continue".
ALSO, did u try with another wifi like that of ur friend's or family???
Is ur wifi 6 or 5???

[vish777abd]

I am facing issues with streaming app like netflix, hotstar and jio cinema. I tried another router there i am not seeing this issue. The issue is only with my home router. But phone should be compatible with every router right? Not sure about wifi 6 or 5.

[vinayshah]

As per TRAI & DoT rules wifi 6 is still not allowed in India. May be that's causing the problem. If the phone had wifi issue then it wouldn't have worked wilell with other wifi connections. So, please check that first. Try ur neighbor's or friend's.

[cs_member10]

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, please follow the easy troubleshooting steps which might help to solve the issue.

Note: Any prompt that says "Authentication Error" is related to an incorrect password. Please contact your Internet Service Provider for assistance regarding changing your Wi-Fi network password.

1: Settings >> Connections >> Wi-Fi >> W-Fi network >> Tap and hold the Wi-Fi network that you're having trouble with until the menu allows you to select Forget Network.

2: Reset Network Settings:
Resetting the network settings will clear out anything potentially interfering with the network connectivity. This will reset all network settings, including those for:
Wi-Fi information.
Mobile data information (which will be read from your SIM card and re-saved to the device automatically).
Bluetooth connections.
How to reset network settings: Setting >> General Management >> Reset >> Reset Network Setting.

3: Restart the Router and Mobile Device. Switch off your Router (at the wall or with the power button on the router) and wait for 2-3 minutes before switching it on. While you're waiting, press the Power button on your mobile device and select Restart.

Once the router has been successfully connected to the internet again, try to connect to your network on your mobile device.

Make sure there is no interference between the router and your mobile device. Concrete walls, fridges, and microwaves can all interrupt the Wi-Fi signal.

4: Disable flight mode. Find the Airplane/Flight mode option and turn it off.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support.