Original topic:

S22 ultra network issue after One UI 5.1 UPDATE

(Topic created on: 05-19-2023 03:22 PM)
548 Views
bratheesh
Active Level 3
Options
Galaxy S
Hi Team,

Iam using s 22 ultra with jio sim in india.

After this one UI 5.1 update. My network is facing more issue. It is not getting inside house or somwhere you go. But the same sim is totally fine in indoor performance with galaxy note 10 plus and good before this update in this same mobile.

Please help me to resolve this issue.

This is horrible without network indoor.

Can someone help me out.

9 Comments
cs_member8
Moderator
Moderator
Options
Galaxy S

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.

Kindly restart your smartphone once and also re-insert your SIM card.
Check device network in an open area: Kindly check your device in a different location/network coverage area.

Check device network mode settings
Please follow the below steps.
Step1: Navigate to the app's screen and tap on Settings.
Step2: Tap on Connections.
Step3: Tap on Mobile networks.
Step4: Tap on network mode SIM1 or SIM2.
Step5: Select network mode.
Note: We recommend setting device network mode as LTE/3G/2G (auto connect) mode.

Kindly do check the same SIM card in another phone or another SIM card on the same phone to verify the issue.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

0 Likes
bratheesh
Active Level 3
Galaxy S
I have the same issue. Samsung keep on saying the same for me too. I have raised this 5 times from my mobile. I went to samsung service centre too. They did a fresh software update from thier side booting everything but still the issue is there. Iam fed up after this update. Why to buy this expensive model even if i could not connect to network properly. Iam samsung fan. Now iam loosing hope
0 Likes
bratheesh
Active Level 3
Galaxy S
All the above setting and steps its fine and it have not helped me . Why dont samsung leave a software update and fix this as soon as possible.
0 Likes
WeezyD
Beginner Level 3
Galaxy S
I'm facing same silly issue... the so called smartphone s22 ultra is hard to find network signals...you guys become masters in smartphones but not in calling systems, in your latest update for s22 ultra you guys forgot to drop a update for network signals, please drop patch for the same as soon as possible. Otherwise you will lose a SAMSUNG loyal fan❤️.
bratheesh
Active Level 3
Galaxy S
Which sim you are using ?
0 Likes
Murali_Reddy
Active Level 1
Galaxy S
I am facing the same issue on my s22 ultra post update with Airtel esim and physical sim. But it's working fine on other devices like Oneplus and other chain mobiles.
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bratheesh
Active Level 3
Galaxy S
Same problem
0 Likes
Murali_Reddy
Active Level 1
Galaxy S
I think Samsung has asking their customers to throw the mobiles in dust bin. Now I understand why ppl use iPhone. It's time for real upgrade.
0 Likes
Murali_Reddy
Active Level 1
Galaxy S
Samsung still not acknowledges the issue as critical 🙄.while The whole internet is still trying to fix this issue but Samsung acting blind.
0 Likes