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02-20-2024 10:52 PM in
Galaxy S- Mark as New
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02-21-2024 08:00 AM in
Galaxy SIf you are living in the UAE, apparently this is related to ongoing 5G changes (both Etisalat and Du are switching to standalone 5G (currently they are on 5G running on 4G infrastructure).
As a quick solution, switch to LTE.
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02-21-2024 08:36 AM in
Galaxy S- Mark as New
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02-22-2024 11:25 AM in
Galaxy SGiven that you've already tried basic troubleshooting steps like restarting, airplane mode, and resetting network settings without success, it's understandable that you're seeking a more permanent solution. If the problem persists, please send us an Error Report by following the steps below.
Head to the Members app > Get Help > Error Report > Tap 'OK' to send System Log Data > Select the symptom, and include as much detail as possible.
To ensure your logs accurately reflect the issue you're experiencing, we'd like you to submit your report within 5 minutes of encountering the problem. Our engineers will then investigate this and respond to you with a solution via the Members app.
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05-03-2024 02:25 AM in
Galaxy SI too have taken this advice and sent an error report. I've had intermittent data since the January update and it's making it very difficult to work as I use data for work. I turned the wifi off during the writing of the report as suggested. *finger crossed* I really don't wanna buy another phone for work and keep this as an at home tablet essentially since I can't reliably leave my house with it.
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05-03-2024 02:32 AM in
Galaxy SSame brother, absolutely loved this phone before this happened. Been Samsung since the S4, extremely frustrating to have this happen to our flagship devices; going from 5g in the basement to no data even in my driveway... outside. If it was like a Blu phone, i wouldn't be this upset but a $1000 device to have intermittent data for FIVE months is insane. I've been dealing with this issue since the January OTA.