S22 Ultra motherboard DEAD after update!

[RohitBhatia]

I have an s22 ultra which i bought in FEB 2022. Got with samsung care+ for extra protection for 2 years. 

The phone was working fine but after the recent update in August I started getting issues. 

Firstly started with network issues. I thought its a sim problem at first, Got my sim replaced and even tried eSIM. But still the same issue.

Then 2 weeks back while scrolling through Instagram the phone screen hanged and the it went off and kept restarting but got stuck on samsung logo. Didn't turn on. Then few times I got some blue screen saying DOWNLOAD and few more things in Chinese.

I looked it up online and found out I wasn't the only one. After the update soooo many people have faced the same issue.

I took the phone to samsung. They said the motherboard needs to be replaced and it will cost AED1700!! My samsung care expired like 6 months back.

The technician suggested that I show my phone to local phone repair shops as it will cost cheaper to fix the phone there. But even they couldn't fix the phone as even they said that the motherboard is gone.

What is this samsung. A flagship device which I paid AED5499 lasted only 2 years and 6 months because of YOUR software issues. 

Samaung should be fixing these devices for free for their software issues that ruined the motherboard.

I have really lost trust in samsung after this issue.. 

You should really take responsibility for what your software has done to the device.

[ameen1988]

Samsung destroys older phones with updates

[ojwh]

Samsung does not.

[ojwh]

Hello. Sorry to hear this.

Something may have clearly been going on with your phone. The freezes, the messages in Chinese, etc. Your phone also might have been failing prior to the update, without you being aware. You may have installed apps or made modifications yourself, etc. I'm saying, it is difficult to know your exact specifics.

So many people also have this device and have no issues at all. I suggest you work patiently with a competent service centre to carefully and properly diagnose your device, and fix it.

[Samsung_specialist]

We are truly sorry to hear about the challenges you've faced with your device. Furthermore, we are committed to resolving this matter in the best possible way.

Kindly be noted that as per our warranty policy Samsung reserves the right to charge a service fee for out warranty repair / service of any nature and warranty is not applicable to cases other than defects in material, design and workmanship.

As the warranty does not cover abuse or misuse, including but not solely limited to the failure to use this product for its normal purposes or in accordance with Samsung's instructions on usage and maintenance.

The technician can decide if the issue is covered by warranty or not after diagnosing the device.

Please provide us with the service order number that starts with "427", so we can follow up on this matter with the concerned team.

Our aim is to provide you with a repaired device that meets the highest standards and delivers an improved experience.

Your patience throughout this process is greatly appreciated, and we thank you for your understanding.

[RohitBhatia]

I did not receive any service order number or receipt. I had visited the service center inside Dubai Mall Samsung store on 2nd September. They took the phone for diagnosis and asked me to come after 40mins. They did not give me any paper or receipt saying that they checked the phone. Just handed me the device.

[Vinu_Johny]

I am one among those many people!

My s22 ultra just went brick few days back just like that, while browsing through web. As you mentioned Samsung logo comes up sometimes and the blue screen at times but never booted up fully!

Today the service centre guys say that motherboard is damaged and cost Rs.42k. Irony is that the resale value of phone is below 20k!

Not sure if it's because of the latest update, but I do agree that there were some performance issues after update, especially the network and battery.

Flagship phone going brick after 2.5 years can only be in your worst nightmares. I held on to this phone hoping to replace it with s25 once launched. But now my trust on Samsung has completely gone!😞

[kamalnurul]

Same to you

[Members_j9ZmiqA]

Same thing happened to me. I purchased my 2 devices S22 ultra in March 2022 in India, updated one recently in September and the next day my phone crashed and didn't boot up. Samsung Service agent said mother board needs to be replaced. This issue needs to be taken up with Samsung immediately. I am not able to even retrieve my data. My trust with samsung is shattered after knowing that many people are facing the same issues globally. Samsung has to give us a solution to get our phone with data back. This is not acceptable.

[RohitBhatia]

looks like Samsung already knows about this and it will be a big loss for them to fix the issue. That's why the service center didn't give any paper or proof of receipt.. So when they ask for service order number, we have nothing!
Samsung even stopped replying now.