S22 plus green line issue after 3 weeks of update August 2024 patch

[VivekP7039]

Hey everyone,

I wanted to share my recent experience with a display issue that just cropped up on my phone. After updating my phone software three weeks ago, everything was running smoothly without any noticeable issues. However, today I noticed a faint but persistent green line running vertically down my screen.

Initially it was very much faint now it's getting darker. I haven’t dropped or physically damaged my phone recently, so I suspect this might be related to the recent software update. Today I will visit the service center to see what they tell and update here. It's very unfair and Samsung should take care of such issues.

1 day update

[sivak05]

Faced the same issues before now has 8 lines. Please follow the steps and complaint.

https://r2.community.samsung.com/t5/Galaxy-S/Green-Pink-Line-Issue-Unite-amp-Be-Heard-Let-s-Get-Sams...

[VivekP7039]

Update on this case. Service center rejected my claim mentioned scratches and dent which aren't even noticeable and also nowhere on the display. I am losing hope.

[shailbs4686]

Also facing green line issue after August security patch update I m completely fed up

[cs_member10]

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, kindly follow the easy troubleshooting steps which might help to solve the issue.

Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support.

[VivekP7039]

Unfortunately reseting the phone isn't solving the problem. It's a display problem.

[Ganeswar_]

Same issue with my s22plus, and also I have already tried this things that you have mentioned, still have not solve.🙏

[JSSINGH98]

I just want to share my case with you.
My S21 ultra phone has been around for 3 years and 6 months. I never dropped, scratched and updated my phone but still a green line suddenly appears on my phone screen. I complained Samsung about this issue multiple times, but in the end Samsung wants a quality check on my phone which was a water test report from service centre. Despite my phone failing in the test, they still gave me a free replacement for my S21 ultra screen because of a green line issue. I just paid the GST and labour charges to Samsung, which is approximately Rs 3800.
In addition to this i also want to tell here that write an email to the CEO desk, which is available on the Samsung website in the support section, and include your entire case in that email. You will receive a call from their end. But you just have to note one point: you should not agree to their points that the screen should not be replaced free of cost as it is a manufacturing defect. In addition, you must write an email to the CEO's desk multiple times until they decline your claim.
I also wrote emails three times to the CEO's desk and also to the service head. I reached out to the Samsung support center and created a forum for my case in the Samsung member app, but no one accepted my claim. In the end, I sent a fourth email to Samsung's CEO's desk, and they acknowledged my claim. The whole process took me 25 days to replace my screen without any cost.

[VivekP7039]

Update on 1st try.
They called me back mentioned that the product is out of warranty we can't help.
They sent me mail mentioning the same.
First try failed.
Will try again and update here.
It's very disappointing when it's their fault and we have pay. What if we change and again same problem comes.
Will post next update after trying again.

[Sandeep482]

I suggest to throw samsung into garbage and opt for better companies. I am facing same issue for my samsung s22 ultra from last 10 days. Customer care just asks to go and change the display paying 21k. There is no physical damage to my phone. Looks like a new fraud from the company.