I am facing a critical issue with my S22 Ultra, which I purchased in August 2022. The device stopped working on March 25, 2025 (after 2 years and 7 months of use). The service center has diagnosed it as a motherboard issue and quoted Rs. 50,000 for replacement, which is unreasonable considering the problem emerged immediately after the March 1, 2025 software/security patch update. Phone is now completely un-usable state. Tried all the possible troubleshooting, can't go to safe boot mode, unable to enter recovery mode. Almost 200GB of my beautiful memories lost with this dabaphone.
This is concerning because:
A premium device costing Rs. 1.3 lakhs has failed prematurely
The timing of the failure coincides with the latest software update
The repair cost is nearly 40% of the original device cost
I strongly believe this requires investigation as it appears the software update may have caused the motherboard failure. I request Samsung to:
Investigate the correlation between the software update and device failure
Consider warranty extension/repair coverage for this specific issue
Provide a more reasonable solution than the quoted repair cost
How we can put pressure on Samsung is a question? They need to address this matter urgently as this seems to be affecting multiple users.
Brother they are doing scam/fraud under the name of software update. You should visit consumer court at the end it's our hard earned money. I'm also facing green line issue after updating my phone
We would like to inform you that your case is already highlighted and the call back is reserved for you. So, we request you kindly wait our supervisor will call you and provide you resolution as per Samsung guidelines.
