S22 Ultra motherboard DEAD after update!

[RohitBhatia]

I have an s22 ultra which i bought in FEB 2022. Got with samsung care+ for extra protection for 2 years. 

The phone was working fine but after the recent update in August I started getting issues. 

Firstly started with network issues. I thought its a sim problem at first, Got my sim replaced and even tried eSIM. But still the same issue.

Then 2 weeks back while scrolling through Instagram the phone screen hanged and the it went off and kept restarting but got stuck on samsung logo. Didn't turn on. Then few times I got some blue screen saying DOWNLOAD and few more things in Chinese.

I looked it up online and found out I wasn't the only one. After the update soooo many people have faced the same issue.

I took the phone to samsung. They said the motherboard needs to be replaced and it will cost AED1700!! My samsung care expired like 6 months back.

The technician suggested that I show my phone to local phone repair shops as it will cost cheaper to fix the phone there. But even they couldn't fix the phone as even they said that the motherboard is gone.

What is this samsung. A flagship device which I paid AED5499 lasted only 2 years and 6 months because of YOUR software issues. 

Samaung should be fixing these devices for free for their software issues that ruined the motherboard.

I have really lost trust in samsung after this issue.. 

You should really take responsibility for what your software has done to the device.

[IsaacS1]

Mine just happened a week ago, bought it on Feb 2022 so not on warranty anymore. Went to Samsung just to be told it would be 640$CAD to replace the motherboard, it's so frustrating because I wanted to keep this phone for a good 5 years but Samsung doesn't seem to like that idea. Never abused from my phone, was just browsing the Internet when it all happened. There should be a class-action lawsuit!!!!

[AustinAng]

Hey, I have the exact same problem. I was sitting playing a game at one point after the 6.1 UI update, it went black, then went into a boot loop. I can feel the phone getting hotter, so I read up on Reddit how people were basically putting them on ice packs to get them to cool down so they would actually go to the recovery mode screen. I did that, erased my data and reset the phone, but now it's just continuing the boot loop anytime it has enough battery life to be on at all. It's such BS that Samsung isn't taking responsibility for this at all, now I can't get trade-in value for my phone because I had to have a phone for two-factor authentication for work, so I had to upgrade. I wish I hadn't gotten a Samsung product now. 

[psk_22ultra]

Same thing happening to me. Phone is just restarting on its own for every minute some times and service center is saying mother board needs to be replaced. This is happening just because of some software update and we need to pay 45k for a 1.2 lac phone just after 2 years of using the phone. Anyone got any update from samsung?

[ZainDamudi]

 i suggest , report the issue along with Ticket number to Dubai Consumer .https://consumerrights.ae/en/pages/consumer-complaint.aspx i have already submitted the complaint. if we all do it together. we can get this done through Dubai Consumer help.

[ZainDamudi]

Hi, let me know if you are selling your dead phone, i will use for parts

[RohitBhatia]

Yes I am selling it

[ZainDamudi]

need to know the price of your dead phone so i can get screen from it

[RohitBhatia]

let's chat on direct message

[Members_ezYIU4o]

The same happened with my phone, S22 Ultra. It stopped detecting SIM at first, then I switched to 2G only. After the latest December Update, there was NO signal, HEAT UP, SIM DETECTION, or IMEI. There were also Random Crashes and Restarts. I visited the Service centre. They replied, "Sir, this is due to a board issue."

That is my first Samsung Device and for sure very disappointing.

[ZainDamudi]

Great