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04-06-2022 01:36 PM in
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04-16-2022 12:42 AM in
Galaxy S
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04-20-2022 11:02 AM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
Note. please attach the error log file within 15 minutes of the error occurring.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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09-14-2022 09:49 AM in
Galaxy SI have been using S22 Ultra camera , One of my favorite. It has become a go to camera for family pics.
I happen to notice past few weeks that 10X zoom is completely blurry ( Day/Night any time ). I covered the lenses to confirm it is 10X . I am confident that this is a HARDWARE ISSUE!!!
Now i know that SAMSUNG WILL & SHOULD FIX this ! BUT BUT my problems are few.
1.This is my only phone and they will ask me to send it to the service so i will have no phone till then.
2.These days our phones are computers so we all know how much time we spend setting up the phone , data , etc. Now i have to spend the same time all over. Man that is horrible.
So what can SAMSUNG DO to help me ! i don't know only they can say!
Now for those doing a hard reset , DO NOT DO THAT . IT IS A HARDWARE ISSUE!
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09-18-2022 02:41 PM in
Galaxy SI have the same problem with the 10x lens on my S22 Ultra.
I've factory reset the phone, which hasn't fixed the problem, I've tried the beta which didn't fix it either. I even plugged it into the PC and did a full factory recovery through the smart switch program and still nothing.
The default camera app, and also the expert raw app have exactly the same problem.
With the phone held in landscape orientation, and I switch to the 10x lens the image is way out of focus and the image is unrecognizable.
Sometimes it works, sometimes after 10 secs it gets focus. Sometimes a small sharp tap to the phone causes the camera to snap into focus.
If I hold the phone in portrait, 9 times out of ten, the issue is gone.
Has anyone had this issue fixed, and how did you do it?
Many thanks.
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02-19-2023 01:53 AM in
Galaxy SI have the same problem. If I hold the phone in portrait mode, everything is OK. With the phone held in landscape orientation, and I switch to the 10x lens the image is way out of focus and the image is unrecognizable. How did you solve this please?
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