Original topic:

S21FE Green line appeared after June'24 security patch update

(Topic created on: 07-06-2024 10:17 AM)
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Manit0288
Active Level 1
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Galaxy S
On July 5 2024, I updated the June security patch for my S21FE Exynos variant. After update a small green stripe is formed n disappeared. Immediately I restarted the device but it appeared permanently and now 2 stripes formed adjacently. Shocking, Without any physical damage it formed. 

Samsung should address this issue for all the users who facing the green line problem. We trusted the Samsung and thought to buy a premium sector mobiles. I heared samsung provided free display replacement for S20 notes series and S21 series except Fan edition. This is ridiculous 😤 

Samsung Firmware team not validate the security patch well before it release to OTA upgrade. Samsung team should take a necessary action for the screen replacement for S21FE EXYNOS too. 


10 Comments
rohit1d
Active Level 4
Galaxy S
Same problem brother after security pathch update my phone showing line and also got a pink patch on corner which is growing day by day whats this samsung!!!
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Samsung_j7BvsOL
Beginner Level 2
Galaxy S

Same  happened on my phone S21, a Feb 2021 purchase, applied update on 4th July and green line appeared on 6th July morning, restarted the phone, it did not appear for a while, but appeared again within a few minutes and now not going away. Tried all, disabling adaptive brightness, safe mode bootup but to no help. Galaxy S7 was the first flagship i bought of Samsung and then never looked up for any other brand, but seeing this as a common problem across so many flagship series devices and doing a selective or time bound repair, its disappointing particulalry when the so called chinese OnePlus offering lifetime warranty on similar issues reported on their OnePlus 8/9 devices. Time to look for other brands.

THEPREM
Active Level 6
Galaxy S
Widespread issues Gifted by Sam-Sung
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goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace /repair it's. Meanwhile use 60 Hz.refresh rate of display. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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Manit0288
Active Level 1
Galaxy S
@goodthings

Samsung service centre says that we need to replace the display and it's chargeable. There is no physical damage happened in phone. The security patch firmware makes the display hardware malfunction and end with green line. For firmware defect makes the phone heatup and makes the green line on the display. Why Samsung excluded S21FE model alone for the Free display replacement program.
goodthings
Expert Level 5
Galaxy S
Please complaint repeat again and again repeat on same chanel. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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Manit0288
Active Level 1
Galaxy S
Great Samsung, Now again one more green strip is formed. It's excellent job by the Software firmware engineering team. Feeling more frustrated now. I will gonno book a appointment in Samsung Service Center. Samsung team should understand that S21FE user also using there hard money to buy a good product. Why they only replacing the display for S20 n S21 series except S21FE model.
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Manit0288
Active Level 1
Galaxy S
Oh Gosh..

Now it's 4 lines formed. No of lines is increasing every 5 days once. 20240721_213611_1000162501_1721578017.jpg
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