� These align with my case, suggesting the update triggers power issues to the display
� Samsung ran a free display replacement campaign ending September 2025, but this post-update surge warrants reinstatement
Requested Resolution: This ties directly to the November 2025 update (S918U1UES6EYK3). Extend free out-of-warranty display replacements for affected devices including mine. I request free repair/display replacement at an authorized center after inspection.
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
We have highlighted your concern to the dedicated team for further discussion on the case. They will contact you as soon as possible. You are our valued customer and we appreciate your patience in this regard. We assure to provide you with the resolution as per the Samsung guidelines.
I am writing to express my deep dissatisfaction regarding the service experience I received today at an authorized Samsung Service Center in India (Pincode: 534211).
Device and Issue Details Device: Samsung Galaxy S23 Ultra Purchased In: USA Current Location: Permanently residing in India. Issue: Display failure/damage that occurred without any physical drop or apparent physical damage, which I believe was triggered by a recent software update.
Service Center Experience I visited the service center as per the instruction of a Samsung Support representative I previously contacted. However, I was informed by the service center staff that they cannot provide repair service for US-bought phones, citing that the device to be sent back to the country of purchase for repair.
This policy, in the context of a customer who has permanently relocated, is highly inconvenient and, frankly, absurd.
Warranty and Repair Cost Concern Furthermore, I was told that since the phone was purchased in the US, I would have to bear the entire repair cost out of pocket. The quoted price for the display replacement on the S23 Ultra at this service center is approximately ₹19,000 (including tax).
It is unacceptable to me that a display failure, caused by a software update and not by any customer-induced physical damage, forcing the customer to pay such a high cost.
Request for Resolution
I request an immediate review of my case. I expect Samsung to:
Override the regional policy and authorize the service center at Pincode 534211 to proceed with the display repair in India. Acknowledge the nature of the damage (software-induced/non-physical) and cover the repair cost under an extended or goodwill warranty.
I look forward to your prompt response and a viable solution.
