Original topic:

S21 FE Battery issue on snapdragon variant

(Topic created on: 11-18-2023 06:09 PM)
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Rajatagrawal01
Active Level 1
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Galaxy S
Using since last 10 days, battery drain is extremely fast. Even when the phone is in not use, wifi off, mobile data off even then it losses 50% with just one hour of SOT by evening.
Any recommendation and causes of such battery drain.
Not expected from a 4500mah battery phone.


 
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4 Comments
Galaxy S
ProofScreenshot_20231118_181212_Device care.jpg
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AtG1985
Active Level 8
Galaxy S
Turn off internet while not using the phone, let battery saver be enabled and then check.
sathya12
Active Level 6
Galaxy S
AOD on??
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps by a given link to resolve your issue: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can check the device in safe mode and for the same mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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